Frequently Asked Questions
Can I change and/or cancel an order once it has been placed.
Unfortunately, we are not able to make changes or cancel orders once they have been placed.
Why is the system rejecting my credit card?
This may possibly be a result the billing address you provided not matching that of your credit card’s billing address (a common result of a typo). Another cause may be the use of an international bank or address outside of the Continental United States, as Her Majesty’s Jewels only sells to residents of the U.S.
Can I make a purchase by doing a split payment (i.e. multiple payment forms)?
Unfortunately, our system cannot accept split payments.
Is it possible to pay with a check or money order?
We do not accept checks or take money-orders.
What if something is out of stock?
Since our designs are handmade, and are fashioned with stones, crystals, and other elements which are sourced based on availability, they are offered based on that standard. Once a piece finds its owner, it is literally out of our hands. You are free to contact us in order to be placed on our mailing list, and we will do our best to let you know when some new, comparable item has been designed.
Can I pay with my gift-card (e.g. Visa, American Express)?
To place an order with a gift-card, you would first need to register your card (by calling the card’s customer service number). They should either ask for your entire billing address, or simply your zip-code. You might want to ask them how long it takes for their system to update that information, as it may take 24 hours or more. When that information has been updated, you would then be able to place your order (either online or over the phone) as normal.
Can you place any items on hold, or sell me an item that is presently out of stock?
Sorry, no. Due to the unique nature of our items, many are one-of-a-kind pieces. We’re confident that if you keep an eye on our site, you will see something new that you may want to have in your own collection.