Most frequent questions and answers
Unfortunately, we are not able to make changes or cancel orders once they have been placed.
This may possibly be a result of the billing address you provided not matching that of your credit card’s billing address (a common result of a typo). Another cause may be the use of a non-US recognized international bank or address outside of the Continental United States.
Unfortunately, our system cannot accept split payments.
We do not accept checks or take money-orders.
Since our designs are handmade, and are fashioned with stones, crystals, and other elements which are sourced based on availability, they are offered based on that standard. Once a piece finds its owner, it is literally out of our hands. You are free to contact us in order to be placed on our mailing list, and we will do our best to let you know when some new, comparable item has been designed.
To place an order with a gift card, you would first need to register your card (by calling the card’s customer service number). They should either ask for your entire billing address or simply your zip-code. You might want to ask them how long it takes for their system to update that information, as it may take 24 hours or more. When that information has been updated, you would then be able to place your order as normal.
Sorry; at this time it is not possible. This is due to the unique nature of our items, most of which are one-of-a-kind pieces. We’re confident that if you keep an eye on our site, you will see something new that you may want to have in your own collection.