Most Frequent Questions And Answers
We’ve compiled answers to some of the most common questions right here. If you can’t find the answer you’re looking for, contact us.
Frequently Asked Questions
HerMJ’s design studio is located in sunny California, where the crystal, gemstone, and pearl jewelry is designed and handcrafted.
No. Unauthorized items on Amazon, and the business “Her Jewelry,” are not in any way connected to HerMJ. Our designs, products, and services are our own, and we have no affiliation with any other business. When you shop at HerMJ.com, you’ll receive all products and services directly from us, with exactly the same dedication as we always provide to our customers: https://www.hermj.com/perfect-jewelry/
Unfortunately, we are not able to make changes or cancel orders once they have been placed.
This may possibly be a result of the billing address you provided not matching that of your credit card’s billing address (a common result of a typo). Another cause may be the use of a non-US-recognized international bank or address outside of the Continental United States.
Unfortunately, our system cannot accept split payments.
Sorry, we do not accept checks or money orders.
Since our designs are handmade with stones, crystals, and other elements based on availability, they are offered to that standard. Once a piece finds its owner, it is literally out of our hands. For that reason, it’s a good idea to add yourself to our mailing list, and we will do our best to let you know when a new comparable item is designed.
To place an order with a gift card, you would first need to register your card (by calling the card’s customer service number). They should either ask for your full billing address or just your ZIP code. You might want to ask them how long it takes for their system to update that information, as it may take 24 hours or more. When that information has been updated, you will then be able to place your order as normal.
Sorry, at this time it is not possible. This is due to the unique nature of our items, most of which are one-of-a-kind pieces. We’re confident that if you keep an eye on our site, you will see something new you may want to add to your own collection.
